Are you a skilled Technical Account Manager looking to join a growing family-run business?

This is an exciting opportunity to be part of a company with ambitious expansion plans, supplying premium own-label and branded products to UK retailers, food service, and global markets. In this broad technical role, you'll work closely with process teams and act as the key link between the factory and customers, ensuring seamless communication and high standards. If you're ready to take on a dynamic role in a thriving business, this could be the perfect next step for you!

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You will be responsible for, but not limited to:

• Main point of day-to-day contact for Tesco, Morrisons and Lidl.
• Ensure all technical communication to the customer is joined up and aligned with the business key functions (Commercial, NPD/Process, Operations, Technical and Supply Chain).
• Communicate to business all customer technical requirements and requests, challenging where relevant and resolve issues at pace.
• Lead customer initiatives, ensuring projects are communicated effectively and within the agreed timescales.
• Work in collaboration and with the site to deliver a consistent reduction in complaints and communicate trends.
• Ensure complaint responses are completed in a timely manner with effective root cause analysis.
• Manage Tesco, Morrisons and Lidl technical customer visits to site and within the supply base. Ensure these customer meetings are attended and a summary with next steps/actions communicated and managed within the business.
• Ensure relevant customer technical KPI’s and scorecards are kept up to date and communicated proactively to the customer on time.

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‍What's required?

• Well presented
• Ambitious and dynamic        
• Excellent communication skills: verbal &written
• Able to work autonomously or as part of a team
• Excellent attention to detail, people skills and organisation skills
• Ability to operate successfully in a fast-changing environment.
• Problem solving: A focused, pragmatic approach tosolving problems. Able to use root cause analysis to identify, assess and select the most appropriate course of action to resolve issues
• Ability to work under pressure
•  Competent IT user
• Proficient in the completion of relevant customer specification
• Degree educated

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‍What's in it for you?

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£40,000.00 - £45,000.00 per annum

‍Do you think you fit the criteria?

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‍Want to find out more about the role?

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(ID 159)

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