Are you an experienced technical professional looking for your next leadership challenge?

As a Technical Lead, you'll have the opportunity to lead technical projects while working closely with customers to deliver innovative solutions. This role offers strong opportunities for growth, allowing you to make a significant impact within the business. You’ll be part of a great collaborative company culture, working alongside a dedicated team to drive success and achieve excellence in every project. If you're ready to take on a dynamic and impactful role, this is the perfect opportunity for you!

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You will be responsible for, but not limited to:

• Act as a role model and advocate for quality and continuous improvement.
• Support the delivery of the manufacturing strategy, focusing on the quality of both inputs and outputs.
• Co-ordinate the internal audit calendar, including training, audit preparation, monitoring, and reporting to identify major vs. minor non-conformances, determining appropriate actions.
• Lead and manage external audits related to quality.
• Ensure all activities comply with relevant site standards (BRC, ISO9001, Organic, etc.) and align with the Integrated Management System.
• Drive compliance with all technical and HACCP requirements to maintain product quality and food safety across manufacturing (e.g., frozen stock, TWIs, spec approvals).
• Lead the resolution of consumer complaints, liaising with external bodies as required.
• Effectively manage decant operations, working with other departments to ensure accurate recording and reworking of returns.
• Lead the resolution of quality defects in materials, liaising with internal departments and external bodies as necessary.
• Ensure accurate and timely recording of customer requirements within the IMS and site systems, ensuring these are scheduled and monitored (e.g., whistleblowing, recalls, certification dates, spec approvals).
• Manage all customer portal interactions, ensuring data accuracy and timeliness, and liaise with the relevant business managers where appropriate.
• Issue certificates of analysis, including ingredient percentages and methods of manufacture.
• Lead artwork approval activities, ensuring accurate calculation of nutritional information and compliance with all legal requirements.
• Undertake root cause analysis (RCA) to drive sustainable improvements, particularly for complaints.
• Support capital investment projects that contribute to long-term quality improvements.
• Establish and monitor key performance indicators (KPIs) to support continuous improvement initiatives.
• Foster a culture of continuous improvement, working collaboratively with other departments to drive efficiency and quality enhancements.

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‍What's required?

‍Essential

• Degree educated.
• Thorough and observant with a strong eye for detail.
• Excellent knowledge of the end-to-end production process.
• In-depth understanding of quality control procedures and relevant legal standards.
• Confident in the use of IT systems.
• Proficiency in statistical analysis.

Desirable

• Experience in designing remediation plans to address manufacturing and process quality issues.
• Formal Quality Management qualification such as ASQ or CQI.

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‍What's in it for you?

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£38,000.00 - £40,000.00 per annum

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‍Do you think you fit the criteria?

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‍Want to find out more about the role?

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(ID 162)

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